Good coworkers and perks, but poor leadership issues - Customer Support AllTrails Employee Review

- We move fast and have high standards - Great benefits + trail days! (once a month we get to go hike individually or with teammates and test the app, it's such a cool perk) - Opportunities to connect in co working spaces in some cities + an all company summit this summer - We are unique in that we're small (220) employees, but financially healthy and PE-backed -- it's kind of the best of both worlds for someone like me that has worked in very spend conscious environments (Series A-C start ups), I can make fast decisions and a ton of impact but it feels more stable

- Some processes are still being built out (which can also be a pro! because we get to build them) - Priorities can change quickly

The company still has a strong brand and a product that resonates with users. There are a handful of hardworking individuals trying to keep things moving despite the chaos. The employees care, but the leadership is clueless.

The biggest issue is leadership. The departures of the CTO, CPO, and Head of Product have left massive gaps that have not been meaningfully addressed. There is no clear product vision, and it shows in the day to day confusion and constant reprioritization. The CEO has not built a cohesive or inspiring culture and, at times, feels like a poor fit for the company’s needs at this stage. Communication from the top lacks clarity and depth, and there is little confidence in long term strategy. Recent leadership decisions have only added to the concern. For example, moving the CMO into a Chief Business Officer role felt abrupt and unclear, and their company wide strategy shared in an all hands was reduced to a single sentence slide which is an accurate reflection of how underdeveloped and vague the current direction is. Unacceptable.