Massive Layoffs(Even for Recent Hires) - Client Specialist Alight Solutions Employee Review

1.0
25 Apr 2019
Recommend
CEO approval
Business outlook

Pros

1. Ability to work from home(sparingly). 2. Free parking. 3. Offer 401k and 15 PTO days

Cons

1. Micromanagement. Many of the managers are passive aggressive and monitor your movements. They will have people walk by your desk incessantly and stress you about work when deadlines are tight. However, if you ask for work to do some managers are snarky. 2. Cheap with resources. You have to pay for silverware and condiments if you are not buying food in the cafeteria. Their Happy Hours vary, but typically it doesn't cover anything. 3. Racist. I am one of the few black hires and I was the only one who never received a monitor. Managers regularly make comments about black women and their hair. 4.False advertisement. Client Specialists typically are doing the jobs of two positions with less pay. They try to cover it up by making the description of the role as vague and incoherent as possible. 5. Compared to industry standard the pay is sub par. Average salary for this role is $48,000. When the company was still Hewitt it was $50,000. For what you are doing it is approximately a $10,000 pay cut. 6. Lack of communication. You do not how well or poorly you are doing among the company unless you have a a manager who is honest- most of the managers are passive aggressive. Furthermore, the communication is scattered because most employees are virtual so often you are talking to people on Skype. Bound to be miscommunication. 7. Outdated technology. Most of Alight uses a proprietary system that is only used by the company, I.E TBA, Lotus Notes. Many of those applications are over twenty years old. 8. Massive Layoffs. In an attempt to re brand themselves and their technology (recently incorporating Workday and Webex) there has been massive layoffs on the management side and even new employees. For their out of college program Ignite many of the recent hires have been laid off and they haven't been at the company for a year.

Explore other reviews about Alight Solutions

5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work at.

Cons

The pay is a bit low.

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Alight Solutions Response
1mo
Thank you for your feedback and for being part of the team. We’re glad you enjoy working at Alight. We appreciate your input on compensation and continue to review our pay practices to stay competitive. Thanks again for sharing!
3.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

consistent schedule, easy to understand promotion map, support from other reps

Cons

Abusive callers, pay range, inconsistent holidays

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