Pros
none , very very bad job
Cons
This is the worst job experience I have ever had with any company in terms of Treatment and basic human rights because they treat people like robots. The experience goes beyond a normal 9 to 5pm job. There will never be a worse experience than this place they really have no idea how to treat workers like human beings here. We are placed on calls , if management does not like you , you will be poorly treated they will give you back to back calls, the work is unbareable and impossible and never ending.. You will noticed some of the brown noser in here dont get any calls coming through their line but some people get all the calls and are in the same department so something is really wrong here with treatment. They blame their employees for their failing technology and the customers are always upset and angry. 9/10 all the coworkers in here are extremely unpleasant people to work with, they have a very cutthroat nature in here and it is extremely competitive. By the end of the day you wont want to talk or be near people. This job will give you no satisification or self accomplishment as they tend to take their best and brightest and burn them out when they elevate them. I went from a regular CSR to OFS11 and when they gave me the position they made sure they burned me out by making my everyday work experience terrible. The work is never ending.. and i really mean that you will always have to do countless callbacks. They do not delegate work properly and there is extreme favoritism and mistreatment here, The surveyors at this place are just as bad, they will call your line pretending to be an account holder and make your life more difficult than a regular customer and believe me you will beable to tell the difference between the calls. I worked in the YSA department and it has been a real nigthmare,. I come from professional Medical Claims backround and I honestly cant wait to leave here and never have to look back.
