Good - Customer Service Representative Alight Solutions Employee Review

3.0
15 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Managers and team leads are generally supportive and open to questions. Remote work option makes work-life balance easier.

Cons

Call volume can be overwhelming during peak seasons, especially around open enrollment. Metrics-driven environment — sometimes it feels like numbers matter more than quality of support. Limited opportunities for advancement unless you move into management or technical roles.

Explore other reviews about Alight Solutions

5.0
2 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Flexibility Work life Balance Very customer centric

Cons

Some deadlines can be hectic

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Alight Solutions Response
6mo
Thank you for highlighting the flexibility, work-life balance, and customer focus you experienced. We appreciate your long-term commitment and are proud to offer an environment that supports both our colleagues and clients.
3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible work environment, ability to work autonomously or in a team, variety of tasks, time flexibility, training policies

Cons

Excessive workload, actual team makeup did not support training policies, support roles were not valued by other businesses, lack of leadership support, unreasonable expectations for support roles

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