Pros
Fully remote work environment * Company provides necessary office equipment, including Apple computers and other work essentials * High-quality branded company merchandise such as water bottles, backpacks, and more * Employee discounts on products * Friendly and pleasant customers to work with
Cons
Intense and lengthy hiring process * Steep learning curve with limited onboarding support * Culture can feel overly performative and excessively “friendly,” including heavy emoji use in professional conversations * Transparency is promoted publicly, but honest feedback does not always feel welcomed by leadership * Employees are subtly discouraged from taking two full weeks of vacation at once, with pressure to utilize the weekends to minimize impact on the team * Sick leave culture can feel unhealthy at times, with employees encouraged to still work partial days even when unwell to avoid affecting team operations * Leadership structure feels unclear, with multiple people needing to be informed for basic requests * Health benefits are presented as a major perk, but in practice they felt fairly average * Team check-ins and group chats can sometimes feel overly curated, giving new hires the impression of a highly supportive environment while many employees are privately overwhelmed * Training felt rushed — new concepts introduced in the morning were expected to be applied directly in live customer support by the afternoon