Positive Experience - Customer Service Representative (CSR) Alaska Airlines Employee Review

4.0
23 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Great coworkers and atmosphere. Great travel benefits and pay was higher than most air carriers.

Cons

Lots of movement of tenured agents due to new management

Explore other reviews about Alaska Airlines

5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

- learning culture - great people - career advancement opportunities - remote opportunities

Cons

- can be chaotic at times

3.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good work environment and culture. Leadership is strong.

Cons

Terrible compensation practice. Outdated approach, especially with corporate back office roles. Leaders have zero say in salaries. The compensation team has an outdated approach to pay and are not open to stay with the current market trends and challenging to partner with. There needs to be a willingness to change and align with the local job market. There needs to be an openness to listen to leaders' input. Its hard to hire and hard to attract retain good employees when we are competing with local employers in the Seattle area that offer better pay. It is very challenging to work with a compensation leader and team that do not listen.

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