Great Place to Work! - Administrative Alarm Funding Associates Employee Review

Co-workers are nothing short of amazing, room for advancement, benefits are the best I’ve ever been offered and community oriented.

It can be trying at times, but that is with most jobs that are partner/customer oriented. Some departments could use better leadership but with new management I’m sure those changes are coming.

Good Benefits, Good Pay. I stayed with them for 7+ years.

2 offices. 1 office did all the daily work, answered incoming calls, took payments, added/cancelled accounts, made collection calls and had to deal with the unsatisfied customers while the other office took all the credit and where able to advance. Service and Customer Care made no attempts to follow up on customer requests, they would try to make contact once and if no contact made it was then in the hands of the customer service reps that answered calls or the collections dept. New CEO came in Dec 2018 promised jobs were secured but laid off the entire customer service dept in less than a year. Cuts were made so he could afford to fly to work and stay in an apartment while keeping his home half way across the country. Only place for advancement the 7+ years I worked there was if you worked in the main office. The billing/customer serv dept was the "front line" but our ideas/suggestions where never listened to.