Air IT was a Nottingham based MSP, who thanks to private investment mainly by August Equity (Private equity firm) decided to scale and purchase a number of small MSPs around the country over a 2–4-year period.
Many of the Nottingham staff were promoted into very senior positions in the company in a short amount time without any experience in scaling companies or having the knowledge to successfully migrate these smaller MSPs into the Air IT umbrella.
My MSP used to be called Netstar, we were a very successful and highly respected MSP in the London area, our clients mainly being from the finance industry as well as some more other clients.
Air IT originally left us alone to run the show as we normally do with “part of Air IT” added to our branding. A number of times customers raised concerns with this, mainly our older and smaller customers were concerned about how they might not be considered a top priority anymore as bigger MSPs have a history of completely ignoring the small companies.
Well they were right to worry. Suddenly things started to change the minute we got fully rebranded. Our clients being sold solutions they didn’t need, unexperienced staff delivering them from Nottingham, our clients became unhappy. They decided to take our top client and move them to being supported by the Nottingham Service Desk (that client left).
Our staff was treated horribly by Air IT who’s HR was aware. We had Service Desk Managers shouting at junior staff. One junior who had been there 3 months was in tears at times, we had one guy who was really good at macOS support leave due as he couldn’t take the stress he was under.
Some of our top clients left us, we now our basically a service desk farm its insane.
Salaries are gross like below inflation low, Air IT recently made redundancies whilst going on LinkedIn ranting about profits and how they just purchased another MSP. I know London staff who visited a food bank as they were that underpaid. You should be ashamed Air IT.
STOP BUYING MSPS UNTIL YOU CAN MANAGE THE ONES YOU ALREADY HAVE.
It was chaos to the point I left for a new company.
