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      Agoda

      Engaged employer

      Agoda reviews

      Too much micromanagement - Customer Service Specialist Agoda Employee Review

      3.0
      9 Nov 2020
      Customer service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Good Pay - Fun Colleagues - High Volume but manageable - A lot of soft skill trainings

      Cons

      - Too focused on KPI (no excuses) - Management micromanages your work to the max - Customer is always right mindset (You're at fault even if you're not) - Hitting KPI is not valued, you must substantially reach higher than KPI set by CEO - Mental health and DEI practices non-existent

      Explore other reviews about Agoda

      5.0
      13 Feb 2026
      Administrative assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      Good experience with interesting work culture.

      Cons

      Pay was not competitive, benefits were not great.

      4.0
      11 Dec 2025
      Talent acquisition partner
      Recommend
      CEO approval
      Business outlook

      Pros

      Global company with diverse cohort, will give you opportunities to learn, strength in data usage, Bangkok location, good overall business trajectory

      Cons

      Low pay for tech industry, work-life balance is poor, can feel stuck if your manager does not support your growth, dependency on PPT presentations

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