Good if you do not mind the cons - Customer Experience Specialist Agoda Employee Review

3.0
7 Jun 2020
Recommend
CEO approval
Business outlook

Pros

1. Nice colleagues 2. Well stocked pantry 3. Frequent company events to keep staff morale high and engaged. 4. Decent benefits 5. Frequent sharing/FAQ sessions with management

Cons

1. Difficult to apply for leave. You often need to give wayyyy advance notice. 2. Shift (work hours and off days) changes monthly, and the schedule is only shared 0.25-2 months (usually 0.25-1 month) in advance. Hard to plan your life around work, more so with point #1. 3. Bonus not fantastic. 4. Change is the only constant- agents can be suddenly pulled into team / project without brief and be expected to learn on the go.

Explore other reviews about Agoda

5.0
13 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good experience with interesting work culture.

Cons

Pay was not competitive, benefits were not great.

4.0
11 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Global company with diverse cohort, will give you opportunities to learn, strength in data usage, Bangkok location, good overall business trajectory

Cons

Low pay for tech industry, work-life balance is poor, can feel stuck if your manager does not support your growth, dependency on PPT presentations

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