Good team, but leadership changes led to a more challenging work environment - Customer Service Representative Agoda Employee Review

4.0
10 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Supportive colleagues, good learning opportunities.

Cons

Following changes in leadership, the work environment became more challenging and not healthy. Feedback was frequently collected, but rarely translated into meaningful action, making the process feel ineffective. KPIs were not always applied fairly, leading to inconsistent performance evaluation.

Explore other reviews about Agoda

5.0
13 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good experience with interesting work culture.

Cons

Pay was not competitive, benefits were not great.

4.0
11 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Global company with diverse cohort, will give you opportunities to learn, strength in data usage, Bangkok location, good overall business trajectory

Cons

Low pay for tech industry, work-life balance is poor, can feel stuck if your manager does not support your growth, dependency on PPT presentations

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