Lack of proper training. Very high turnover rate due to expectations and lack of training. If the operating system is not functioning properly ie; freezing, automatically shutting down, it is counted against the employee's time on calls. Penalty if you have to use the restroom on non break times. They consider 3 hours of training for certian call types prepares the CSR to be capable of handling call and tell you follow the program. The program does not prepare you for the customer calling you screaming because they have no roadside because it was cancelled and they have no money to pay out of pocket. The company forces you to put up with verbal abuse if you want to keep your jobs. We are not allowed to hang up on customers theatening to hunts us down and kill us. Supervisors are just paid to be there. 1 out of 3 will actually help you, actually take the time to teach you and not do the task for you to get you out of their hair.
The system the company uses is dated and has many glitches that cause poor performance.
