Pros
The trainers and coaches were nice, for the most part. Most of the people were very nice. They'll hire literally anyone with a pulse.
Cons
This is the most dehumanizing work environment I have ever had the displeasure of being in. It's perfectly reasonable to scan your badge to get into the building, but you also have to scan your badge to get OUT of a building or to leave the break room. You are under constant surveillance. They tell you 12 weeks of training, but the classroom training has no virtual environment to learn the system in. You just have classes and rudimentary simulations to learn their system. The company system is so overly bloated, convoluted, and poorly designed it makes Microsoft look streamlined. They expect you to use their solution center to resolve issues and file complaints, but the search engine is a complete joke. Once you're out of classroom training they immediately start hounding you about meeting stats, even though you don't know what you're doing. Upper management is rude and treats you like you're less than human. Cubicles are cramped and representatives are packed together like sardines. If you actually laugh or have fun with your coworkers you'll get yelled out. The restrooms have no ventilation, are poorly lit, and are disgusting. Everything about this place is inhumane and degrading. No human being should have to work in this type of environment. It is basically a sweatshop. The pay is not worth the stress and the abuse.