Pros
I had my own office so I closed the door to block out the garbage and the toxic environment.
Cons
Employee morale is low and it is a revolving door with employees for agents to the management level. Management is only present half of the time so they have no idea what is going on day to day. They take long lunch breaks and avoid direct contact with employees by conveniently working at home. I definitely think working from home should be limited if not prohibited. Not realistic to communicate about day to day issues with someone who's job it is to execute decisions without being actually present. I brought this up and they give me a meeting with HR trying to scare me to leave the company. Glad I did. Not worth the stress and garbage environment. I heard this company got bought out and I believe they will continue to execute a poor working environment because they care more about profit and numbers than their employees. Sad but true.