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Action Financial Services

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False sense of Family - Senior Customer Service Representative Action Financial Services Employee Review

3.0
28 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Training is extensive and pay is fair.

Cons

Main floor manager lacked people skills, very little understanding for family life, job is 8-5 Monday - Friday making it near impossible to go to a doctor or dentist appointment. The business allows employees to "Flex" a lunch taking a longer lunch one day while making it up the rest of the week for appointments but this still extremely limits when you can get seen by a medical professional. This job is not for the weak as you will deal with many irate borrowers.

Explore other reviews about Action Financial Services

5.0
30 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Strong management that is always available to the front line. Generous pay when measure-able performance is met. Scripts, tools and resources available to complete performance expectations. Strong security protocol.

Cons

Mentally exhausting, you need thick skin to deal with calls that can be unpredictable and offensive.

4.0
21 Sept 2020
Recommend
CEO approval
Business outlook

Pros

4 stars for bonuses, weekends/holidays off, health benefits, Ceo is very generous (as long as goals are met), and at times you do really help people

Cons

Favoritism, unrealistic expectations, little room for career growth, stressful, cutthroat

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