Supportive culture but limited growth opportunities - Services Support Associate Actalent Employee Review

Flexible schedule Text based communication Remote Quick hiring process

Higher than minimum wage but still sort of low pay. Must ask for PTO available instead of being able to view it freely.

Got placed on a relevant assignment and the work itself was fine.

The recurring problem was that key terms of my engagement were never documented or communicated up front, and I only found out how things actually worked after a problem had already occurred. Two examples: PTO accrual terms were never put in writing or explained at the start. I only learned how my time off actually accrued halfway through a planned vacation — by which point it was too late to plan around it. As a contractor, I wasn't paid for certain company holidays, but I was never told in advance which holidays those were or how they'd affect my pay. I found out only when my paycheck came up short, and when I and the manager of the company I worked raised it the answer was essentially that nothing could be done. The pattern across the whole engagement was the same: I had to trace down every detail myself, usually only after something went wrong, instead of being given clear information at the outset. For anyone considering a contract here, get every policy — PTO accrual, holiday pay, pay schedule — in writing before you start.