Pros
Working in Network Support, the people I work with are awesome. I've made some good friends here and I'm happy to come to work every day. My managers have been great in my development, in that they actually care that I learn and grow with them. I've been with other companies who never cared about my development, so working here is a breath of fresh air. While we aren't 100% on everything yet, I am happy to see we are a growing organization with the desire to learn and improve. Benefits are better than I've ever had in any job. For Network support, it's 3 weeks of paid vacation days and nearly 2 weeks over the Winter Break - that's fantastic! The job includes health, dental and vision, a 403b and transportation help too (i.e., pre-tax deductions from your paycheck for an unlimited metrocard).
Cons
Work-life balance is tough - a lot of people work too much and sometimes we are made to feel like if you aren't working hard, then you aren't meeting the standard set. I feel that this has been voiced however, and that it's hopefully getting better. Additionally, I feel like promotions are tough, unless you've been with the organization at least 2 years. Not enough credit is given to an employee who hasn't been there that long. If you have the skills to jump up a level, but not the longevity just yet, I think that it's important to show value in that, because it's a great way to retain as well.