- R&D and Marketing are disconnected from customers
- Difficult to engage management in changing processes--very hierarchical and territorial as most senior managers have been with Forum for 15-20 years
- The lack of customer data beyond each consultant's last experience provides lots of debate, few substantive strategic decisions. This lack of agility can be frustrating if you think because of its small size and brainpower they might accomplish more.
- Management coaching in sales areas often not reliable
- Many are afraid to voice their opinions openly