too much work not enough staff - Sales Associate Cashier Ace Hardware Employee Review

2.0
29 Oct 2014
Recommend
CEO approval
Business outlook

Pros

I like hardware stores so this was an interesting job. College town location which meant a wide variety of customers. One construction contractor was trained in opera and would come in and sing for us. People were allowed to bring in their dogs and we had a neighborhood German Shepard who would come in all on his own, head for the register and sit there waiting for his treat. My co-workers were mostly way over-educated for the job which was a plus.

Cons

Store was over-stocked and understaffed. Manager was an obsessive workaholic and drove us past what we were physically able to do. I broke a bone in my foot (stress fracture) and he never noticed that I was in serious pain and limping badly. He made me feel that if I slowed down or complained I would lose my job. The assistant manager was a disorganized micromanager. A couple of co-workers were out of control. One of them thought teasing people was funny; another was a total head case.

Explore other reviews about Ace Hardware

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

flexible shifts fun people to work with

Cons

none that come to mind

1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There are not too many.

Cons

Long hours; indefinite out times; no flexibility; poor communication; lack of respect for warehouse worker is built into the culture; toxic environment with petty politics and high school type drama; rules applied based on convenience and like ability and not job performance; office management is out of touch with the warehouse environment and work processes, this means implanted solutions are usually underwhelming and off track; continued feedback is requested and given but those issues are ignored over and over. Responses are band aids at best and flagrant disregard is more likely. No planning for busy season- WHERE IS THE BENCHMARKING?!; understaffed, under resourced, and over managed (with about 3 more layers of middle management than is needed). The environment is dirty, not temp controlled, warehouse staff is expected to housekeep in addition to the actual job. This job is incentive based and NOTHING is valued but faster- until you make a mistake and then you’re reminded about safety and quality.

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