Pros
If you know someone in the company, you're a shoe-in for a job. They give incentives often (even if they are bad incentives that don't serve gloabl need or interest). Learned a lot here about how companies work and by that I mean, how employees can get away with misconduct if they have enough tenure, know someone on the inside, or bring in enough money for the company, which I consider valuable knowledge. Another pro I have seen most employees take advantage of is the casual atmosphere. In places of the company where there isn't micromanagment happening, there is an epidemic of apathy and laziness from employees. So much so that you can be on your phone most of the day and not get spoken to by superiors. Even when there are vendor companies visiting, management can be seen sitting in on the meetings, scrolling through their social media. If you're looking for a place to goof off and do the bare minimum to get a paycheck, this is a great company for you.
Cons
The other reviews weren't lying. There is a big learning curve but with dedication and hard work, you will be able to overcome that. It's very normal to take several months to ramp up and be able to do this job competently. The atmosphere on the sales floor is incredibly casual, which often leads to inappropriate chatter. Leaders often miss what's really going on as they often have meetings for hours, leaving the floor unsupervised (and when the "cats are away, the mice will play.") There is also a terrible "pitting" of teams against each other, so there is a general atmosphere of unhelpfulness especially if you need help from someone off-team. The IT team is very unfriendly and are never happy to help with your issues and are not quick to help. The email team is a huge complaint on the floor because they are very under-staffed and the company won't put any money towards that team (not sure why - there is so much potential there.) Upper management is one large power-trip. When sales are good, they are all smiles. When sales are bad, they are usually talking about how they're cutting budgets and you better get your act together if you really want to be employed here. They have a terrible track record of following through. My advice: don't ever try to criticize them. It will end badly for you. If you work on the service teams, you will also invariably be working alongside the sales teams. They have, altogether, become out of control. I have seen verbal abuse take place on the floor. They are quick to blame and very few are willing to teach or help. Overall, this business is very cliquey. It really is more about "who you know", which is unfortunate.
