Help Desk Environment with no management - Field Service Technician Access Systems Employee Review

Amazing management, supportive team, and rewarding work!

Super fast paced, which may not be for everyone, but I love it

- Made great relationships with coworkers - Initial exposure to a corporate environment

This was one of the most disorganized and frustrating work experiences I’ve had. I was with the company for less than three months and was completely blindsided by how my employment ended. I had been told that if there were performance concerns, a performance improvement plan (PIP) would be put in place. That never happened. Instead, I was abruptly pulled into a manager’s office and told I needed to submit my two weeks on the spot. Immediately after, I was sent to HR to wipe all work-related access from my phone. The entire process was rushed and handled in a way that left no room for questions or conversation. The expectations for the role felt completely unrealistic and, honestly, set up for failure. The expectations changed every other week and nothing ever felt like it was “good enough,” regardless of effort. On top of that, the job itself was misrepresented during the interview process. What was described as a dynamic, engaging role turned out to be sitting alone in an office for hours at a time making phone calls, with little support or direction. To make matters worse, I later found out from a colleague that the position I was in was being eliminated altogether, something that was never communicated to me during my exit. Overall, there was a major lack of transparency, poor communication, and a disconnect between how the role is sold and what it actually entails.