22 Jun 2018
Access Response
7yThank you for your review. I appreciate you taking the time to post it.
I wish we had done a better job explaining projects to you and your team, which seems like a pretty easy thing to do well. Especially since we work so hard to communicate frequently, transparently and comprehensively, I am disappointed you didn’t find our approach acceptable.
I appreciate your advice to show respect to everyone on the team. That is very much a part of our culture and, in fact, Respect is our first core value in our core values, R.E.A.C.H. And, I agree, it is our team members in the field that see our clients face-to-face that really represent the company and I respect and appreciate each and every team member at Access. I am sorry if you didn't feel that while you were here at Access.
Thanks, again, for your review and if you want to share anymore about your experience, I would love to get more information, which you can email to me at ralston@accesscorp.com.
Best, Rob