23 Dec 2017
Access Response
8yThanks for taking the time to share your feelings here about your experience as a transportation specialist in Portland. It sounds like your experience was awful and that sucks. It shouldn't be this way.
I will look into all of this with my operations team because I have very strong feelings about 1) treating our team with respect - which is one of our core values (and certainly no one should be treated as a paid slave), 2) providing the right equipment (including, of course, fleet) to our team, but please know and understand that new shred trucks can be as much as $250,000 each and takes time to get them upgraded or replaced (if that is the answer here) and 3) paying competitive wages, which I know we have looked into recently and found to be competitive.
I do care about the people and Access should be a place where team members are damn glad to be investing their time during their life and can make a career. If that is our vision, it is my responsibility to make that a reality and, if that intent isn't showing up in our actions at every level, then shame on me.
We made significant investments in HR this past year and we do have career ladders and career paths being worked on currently by our new VP of Total Rewards that will be published this year. This is an investment that I am sure the team will see as an illustration that we do care about our people and that we want them to have opportunity, a clear understanding of what their opportunity at Access can be and how to achieve it.
We did also just hire a Director of Learning and Development and he will help us train and educate our team, including leadership training - which includes (if not especially) market leaders - to help improve our communication and leadership at all levels.
Again, sorry that your experience was so rough. We will take this feedback and use it to make things better.
Thanks again for your review and please feel free to email me at ralston@accesscorp.com.
Best,
Rob