Only good to obtain experince but beware! - Help Desk Technician ASM Research Employee Review

2.0
30 Jun 2017
Recommend
CEO approval
Business outlook

Pros

-Good 401k - Okay Healthcare - Flexibility -The people you interact with and meet.

Cons

- Management Politics ( Constant politics between federal employees and contractors on a Department Of Veteran Affair Contract) -It's not always what you know its who you know. ( Be prepared to watch tons of people get promoted in other departments that are inexperienced and only there simply because they are friends with someone) -Company will find ways to keep you from taking time off ( When placing for time of for a holiday or day off you will not always be approved regardless if you worked the last 6 holidays. - Training horrible ( They'll hire tons of new hires and barely train them before releasing them to the job to setup for failure and frustrate customers and co workers. -Horrible at making employees feeling valued even employees who stay with them for long term. ( in till they are about to leave) - The room for growth is fairly limited depending on the contract you're placed on. - You will be offered low amount of money compared to your peers. I was making okay money while new hires were being offered at least 7 dollars less than I. - Company will refuse to fire people who do not perform well or people who hinder the project simply because they are afraid of law suits. Overall I had high hopes for this company when they first took over the Department of Veteran affairs. They haven't treated me that bad since I was a star there but what bothered me was how they interacted with other employees and co workers.

Explore other reviews about ASM Research

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

ASM Research provides a collaborative engineering environment that empowers technical professionals to take ownership of massive, enterprise-scale performance architectures. The leadership strongly recognizes dedication and impact, creating a culture where mentoring peers and driving operational excellence are deeply valued. It is an ideal workplace for engineers who thrive on solving complex technical challenges while safeguarding mission-critical systems.

Cons

While ASM Research offers great stability, the specialized nature of long-term government contracts can sometimes slow down the adoption of modern, open-source automation tools and frameworks. Navigating the rigid compliance and bureaucratic layers required for federal systems can occasionally extend project timelines and administrative overhead. Additionally, engineers looking for rapid exposure to fast-paced, commercial tech stacks may find the environment more focused on maintaining and optimizing legacy enterprise architectures.

3.0
4 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Training was good. Coworkers are helpful.

Cons

The pay! $18.81/hr is not worth the amount of work you have to do. They told us in training that there would be a minimal of 3 inbound calls. That was a lie. I've had more than 4 calls come through within the first 2 weeks. The amount of outbound calls you have to make are insane. It's a waste of time. And don't do the evenings because you'll do double the work on outbound calls with no pay differential. Everything is on a spreadsheet and the system that you do use doesn't work.

See reviews by: Helpful|Rating|Date|All