Clueless hypocritical management - Senior Software Engineer ARCOS Employee Review

2.0
8 Nov 2023
Recommend
CEO approval
Business outlook

Pros

The work I was doing served a real tangible purpose. I had an opportunity to interact with customers directly, which was made my job satisfying despite Arcos's efforts to stop that from happening. Good pay, PTO, all work is remote (although the latter after a while stops being a positive)

Cons

With every management change things got worse and worse. It seems like all high level decisions are made by people who have no idea what the product is, have absolutely no concern about customer or employee satisfaction and really just want to make their own set of random changes.. probably because they have no idea how to run a business. It's funny how one of their slogans is "we do what we say" when in reality they do the exact opposite of what they say. From what I gathered if you are pleasant and agreeable, you can probably do okay in this place without actually doing much work. If you want an opportunity to do work that matters without someone putting obstacles in your way at every turn, micromanaging you while not providing any useful leadership, and filling your days with pointless meetings then stay away. I cannot imagine that given the absolutely horrendous way they treat customers that they will stay in business for very long.

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ARCOS Response
2y
Thank you for sharing your thoughts and experiences with us. We appreciate your candid feedback and take your concerns seriously. It's great to hear that you found purpose in the work you were doing and valued the direct interaction with customers. We understand the importance of meaningful contributions and being relentless about our customers and their success. Your comments regarding the challenges associated with management changes are noted. We acknowledge that transitions can be disruptive, and we're committed to addressing these concerns. We value your perspective on high-level decisions and will strive to ensure that decisions align with a deep understanding of our products, customer satisfaction, and employee well-being. Thank you again for taking the time to provide your feedback.

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5.0
13 Jun 2024
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Pros

People, culture, mission, values and product.

Cons

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1.0
29 May 2026
Recommend
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Pros

Remote work setup and contractor pay were competitive for the market. The work itself had potential to be interesting and challenging if the environment had been more supportive.

Cons

My experience was defined by a very unsupportive manager. As a new contractor, I received minimal onboarding and was expected to “hit the ground running” on complex tasks with almost no guidance. Requests for clarification were met with comments about not needing to “spoonfeed” me rather than actual support. Feedback was often vague and harsh instead of specific and constructive. I was told that I wasn’t thinking “critically” enough, but expectations for what “good” work looked like were never clearly laid out. There appeared to be a pattern of high turnover under this supervisor. In my short time there, it was clear that multiple people had cycled through the same role, which says a lot about the culture and leadership in that area. My contract was ended with language essentially saying I was unable to perform the job, despite my making good‑faith efforts, asking questions, and trying to understand their processes. There was no real opportunity for coaching or improvement—just abrupt termination.

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