Positive and Nimble Environment - Customer Service Representative ARC Document Solutions Employee Review

Great friendly environment to work in

Since I was the intern, I was the youngest person there.

A pulse is all that is needed to qualify to do this work.

Weekly policy changes were implemented without advance notice and applied retroactively to all staff rather than addressing specific individuals. Dress code memo prohibited tights for all staff in response to specific individuals, further limiting appropriate clothing options in a warehouse environment. YouTube and visual content prohibited a month into tenure, with audio limited to music only, eliminating mental stimulation (e.g. news, podcast, etc.) during repetitive, isolated work in a locked room. A water bottle used every day for a month without issue and was even complimented by one of the supervisors, suddenly became prohibited according to the same supervisor weeks later (there is no exaggeration here, unfortunately). Book tracking quota requirement was introduced despite significant daily downtime — approximately forty-five minutes each morning and after lunch, waiting to be logged in or for books to arrive yet a daily scanning quota was imposed despite these systemic delays. Management is fickle, unorganized, and lacking competence. The work environment is unpredictable, and staff are set up for failure.