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ARC Document Solutions

Is this your company?

A job that makes you happy to be there - Customer Service Representative ARC Document Solutions Employee Review

5.0
7 Jun 2019
Recommend
CEO approval
Business outlook

Pros

ARC is a company that really cares about it's employees. It's something that I have always wanted in my workplace and I really feel it there. I've had nothing but pleasant interactions, cooperation, and support from everyone from upper management to my fellow local coworkers. We all realize that we aren't just cogs in some big system, but people all working towards the same goal. I can definitely see myself working at ARC long-term. The best part is that it's a realistic goal. In this hard economic period, I feel that ARC pays it's employees fairly, offers relevant benefits, and gives plenty of room for growth. ARC is not your average company, because it cares more than the average company. I am glad to be a part of it.

Cons

Sometimes the workload can become overwhelming, and it seems like you have to take the workload on yourself. However, you don't have to. I have had help and assistance from many coworkers. Even if I do end up taking the full workload sometimes, it's good to know that I can rely on my coworkers if I ever start pulling my hair out.

Explore other reviews about ARC Document Solutions

5.0
7 May 2025
Recommend
CEO approval
Business outlook

Pros

Great friendly environment to work in

Cons

Since I was the intern, I was the youngest person there.

2.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

A pulse is all that is needed to qualify to do this work.

Cons

Weekly policy changes were implemented without advance notice and applied retroactively to all staff rather than addressing specific individuals. Dress code memo prohibited tights for all staff in response to specific individuals, further limiting appropriate clothing options in a warehouse environment. YouTube and visual content prohibited a month into tenure, with audio limited to music only, eliminating mental stimulation (e.g. news, podcast, etc.) during repetitive, isolated work in a locked room. A water bottle used every day for a month without issue and was even complimented by one of the supervisors, suddenly became prohibited according to the same supervisor weeks later (there is no exaggeration here, unfortunately). Book tracking quota requirement was introduced despite significant daily downtime — approximately forty-five minutes each morning and after lunch, waiting to be logged in or for books to arrive yet a daily scanning quota was imposed despite these systemic delays. Management is fickle, unorganized, and lacking competence. The work environment is unpredictable, and staff are set up for failure.

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