Pros
It really is an IT boot camp. You learn a lot.
Cons
But, you also learn a lot about what you don't want. We took about 200 calls a day, for around 30 listed companies. We saw the stats. We barely had any techs and more companies were being added. The pay was horrible and they did not want anyone aspiring to be anything other than what they were. We were constantly in codes. And the manager would keep sending you messages every 3 minutes, while on a call. It was too much pressure, too high of insurance, not enough pay, and not a great work environment. They use your skills and do not pay your for it. On top of everything else, all they cared about was compliance, compliance, compliance. Micromanagement does not improve productivity. As long as the job is getting done, why does it matter that one word in your spiel is missed? People don't like "canned" messages and responses, anyway. Any time a calm moment came, there was a new rule, policy, or an audit. You would think they would have known how on thin ice they were with their staff. But, maybe they didn't get it, until 10 people quit in 2 weeks. But, I did hear that they expect and like turnover. They just find new replacements that can be trained quickly and thrown out onto the call center floor.