Pros
I’ll start with the positives, because there are some. The apprenticeship programme is genuinely strong and provides a solid entry point into the industry. For younger professionals or those starting out, there are opportunities to learn, gain exposure, and build foundational skills. The marketing team also does a very good job and clearly understands how to position the business externally.
Cons
However, my overall experience was overshadowed by deeper cultural issues that shouldn’t be ignored. There is, in my view, a clear divide within parts of the sales function. A small, well-established group appear to operate with a level of protection and influence that others simply don’t have. This creates an environment where opportunities, accounts, and recognition don’t always feel fairly distributed. As a result, many others can feel expendable, which impacts morale and trust across the wider team. More broadly, there is a tendency for blame to be pushed downwards rather than addressed constructively. This creates a culture where people are cautious, sometimes defensive, and not always supported when things go wrong. I would describe elements of the environment as overly political, with instances of individuals being undermined rather than developed. From what I observed, other areas of the business do seem more stable and collaborative, although there were still consistent mentions of high stress levels and workload pressures. Leadership is another area that could improve. There appears to be a disconnect between senior leadership messaging and the day-to-day reality experienced by many employees. This includes both executive leadership and wider management, where a more supportive and transparent approach would go a long way in improving trust and retention. Progression is possible, but in practice it feels limited unless you are part of the more established inner circle. For others, career growth can feel unclear or stagnant. I would also take some of the more positive reviews with a huge pinch of salt. They don’t fully reflect the sentiment I personally heard from a wide range of colleagues during my time there. The company is clearly aware of its public perception, and it wouldn’t be surprising if efforts are being made to actively improve its online reputation.
