Professional, Progressive and Supportive - Client Services Manager AMS Employee Review

5.0
17 Oct 2014
Recommend
CEO approval
Business outlook

Pros

I have been with the company for 4 years and have gradually progressed through the ranks. Having joined from an agency I was pleasantly surprised at the total change in culture, no more micro managment and KPI for KPI's sake or fear of the glares you'd get for leaving on time. the business gets the balance of support whilst giving a large amount of responsibility right and gives real freedom to get closer to clients and manage your own career in a way I have not seen in any agency or any other company I have worked for. my experience is that a good job is rewarded well and that the approach by management is one of fairness and meritocracy. I should add that whilst the business is driven commercially, the culture is not one of putting commercial gain over client satisfaction and, since joining the business I genuinely feel AMS offer a partnership solution to some of the best companies in the UK and globally Having seen some of the comments on here I can only assume these have been written out of bitterness as my experience of 4 years with AMS does not echo some of the descriptions on here. Perhaps those who are dissatisfied with their experience may need to consider looking internally as to why it didn't work out for them as I believe that, if you work hard AMS is one of the best places to forge a career with. The clients you can be exposed to and the freedom you are given to operate within this environment I feel is unrivalled amongst any of the competition to AMS, either in terms of client exposure, commercial awareness or stakeholder management. I can honestly say in my 4 years with the company I have never thought of leaving as I have never had reason to, the opportunities to progress, move internally into different teams or get involved in any projects that are of interest are unlike any company I have ever worked for.

Cons

Like every big company, some of the processes can seem clunky and unneccessarliy bureaucratic on occasion however these are usually due to the level of risk the company is exposed to and the compliance offering we deliver to our clients. the size of the company can also cause different divisions to be slightly protracted although again, like most companies, this is more a case of finding out for yourself and making your career work for you. rather than expecting promotion or opportunites to land in your lap.

Explore other reviews about AMS

5.0
19 Feb 2026
Recommend
CEO approval
Business outlook

Pros

AMS has great culture, they care about the people who work at the company.

Cons

Client relationships can be difficult

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AMS Response
3mo
Thank you for sharing your experience. It’s great to hear our culture and the care we show for our people have made a positive impact. That sense of support and connection across teams is something we work hard to nurture every day. We also recognize that client relationships can be complex at times. Supporting our teams to navigate those environments with confidence and collaboration remains an important focus for us. We appreciate your feedback and your contribution to AMS.
1.0
27 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible and remote working Great company but with the right leadership

Cons

Since the leadership change last year, the culture within AMS has deteriorated significantly. The new CDTO’s approach has created an environment that feels increasingly toxic and unsustainable for many employees. There is a strong sense that every problem is expected to be solved—or sidelined—by AI, often without realistic planning, sufficient resources, or input from the teams actually responsible for execution. This has led to confusion, constant shifting priorities, and a lack of meaningful support for getting work done effectively. At the same time, workloads have increased to an unsustainable level. Expectations continue to rise, but without additional resources or clear prioritization. Many teams are stretched thin, juggling multiple high-pressure initiatives with tight deadlines, which only adds to the stress and makes it difficult to maintain quality or balance. More concerning is the leadership style. Communication often feels driven by pressure and fear rather than clarity or collaboration. Many employees feel they are operating under constant scrutiny, which has contributed to widespread stress, anxiety, and low morale across the department. It’s becoming common to hear colleagues express reluctance to come into work, not because of the workload itself, but because of the atmosphere.

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