Leadership Decisions Are Undermining Morale - Anonymous employee AMN Healthcare Employee Review

1.0
31 Jul 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are many great people within the organization who genuinely care and are committed to doing meaningful work.

Cons

Behind the scenes, the level of organizational dysfunction has become deeply concerning. Several experienced, high-performing HR professionals have been either laid off or reassigned. The practice of calling employees and releasing them immediately has unfortunately become routine executed with little notice, minimal compassion, and no transparency. While the company may justify these decisions as necessary and legally sound, the way they’ve been carried out raises serious ethical and moral concerns. It has felt heartless. The newly appointed Chief People Officer (C-level) and broader HR leadership have introduced a leadership style that prioritizes data and operations over people. While a strong operational lens has its place, their limited background in core HR principles, labor law, and people leadership has led to decisions that feel disconnected from the real needs of employees. The approach comes across as rigid, top-down, and lacking emotional intelligence or collaboration. One of the most significant shifts has been the reversion to a more traditional, compliance-heavy HR model, abandoning the progressive, people-first culture that once made this company special. The result has been a breakdown of trust, a surge in turnover, and a growing sense of disillusionment within the HR function. Layoffs have been handled abruptly and without transparent communication, leaving remaining employees feeling disposable and uncertain about their future. Notably, the CPO has been openly anti-remote work, despite the demonstrated success of distributed teams. The return-to-office mandate appears to be a backdoor strategy for reducing headcount, with the expectation that employees unwilling or unable to relocate or commute will eventually opt out. This stance has alienated many employees who value flexibility and work-life balance, something that was once a cornerstone of the company’s culture. HR’s role has also been diminished. Rather than acting as a strategic partner and advocate for people, the function has become reactive and compliance-focused. Performance Improvement Plans are being used less as developmental tools and more as formalities leading to exits. This shift is disheartening for those of us who joined to do thoughtful, people-centered work. Adding to the concern is a widespread disregard for work-life balance. Leadership has demonstrated minimal empathy for employees navigating high workloads, family responsibilities, and personal wellbeing. Flexibility is waning, and burnout is rising across teams. This company once prided itself on being an inclusive, forward-thinking workplace. Sadly, that identity is fading fast. For professionals seeking a stable, supportive environment where innovation and people matter, this may no longer be the place. Your HR tagline is Because People Matter but it is proven to be untrue.

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AMN Healthcare Response
10mo
Thank you for sharing your concerns with us; it is difficult to read about your experience as we strive to create a positive environment for all of our team members. Thank you for sharing as it helps us improve. If you would like to speak to me directly, please reach out to me at Jay.Carpenter@amnhealthcare.com to discuss your feedback further. Jay Carpenter, Vice President of HR Business Partners and HR Operations

Explore other reviews about AMN Healthcare

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

My experience with AMN’s hiring and onboarding process has been truly best-in-class. Every interaction—from Talent Acquisition to leadership—was professional, thoughtful, responsive, and genuinely human. Communication was clear and timely, expectations were well managed, and I felt respected throughout the entire process. What stood out most was the people-centered culture. AMN doesn’t just talk about values—you can feel them in how they engage with candidates and new team members. The onboarding experience has been equally impressive: organized, welcoming, and intentional. I’m excited to be part of an organization that leads with both excellence and heart.

Cons

None that I have encountered yet.

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AMN Healthcare Response
2d
Thank you for taking the time to leave a review with us, we are so happy to hear about your positive experience with AMN Healthcare! Please reach out if you ever want to discuss your experience further, drew.trustwell@amnhealthcare.com. Drew Trustwell, Human Resources, AMN Healthcare
5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

AMN Healthcare is a company with a clear purpose and a strong emphasis on people, development, and collaboration. There’s a genuine effort to create an inclusive and supportive culture, and you’ll find a lot of passionate individuals who care about the work and the impact it has on healthcare communities. Strong mission and purpose — Work feels meaningful, especially knowing it contributes to healthcare outcomes Investment in development — Opportunities for learning, mentorship, and career growth are visible and encouraged Collaborative culture — Many teams are supportive and willing to partner across functions AMN Healthcare is a strong place to grow your career if you value purpose-driven work and development opportunities. The biggest opportunity lies in simplifying how work gets done and ensuring consistent experiences across teams.

Cons

That said, like many large and evolving organizations, there can be challenges around alignment, prioritization, and navigating complexity across teams. The experience can vary significantly depending on your role, leader, and part of the business. Organizational complexity — Navigating systems, processes, and cross-functional work can sometimes feel heavy or unclear Inconsistent experiences across teams — Culture and execution can vary depending on leadership and business unit

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AMN Healthcare Response
1mo
Thank you so much for taking the time to leave us a review, we are happy to hear about your positive experience while working with us. If you would like to discuss your feedback regarding organizational alignment, please feel free to contact me at drew.trustwell@amnhealthcare.com and share your thoughts on how we can improve. Drew Trustwell, Human Resources, AMN Healthcare
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