Horrible customer service, payroll is a mess - Travel Physical Therapist AMN Healthcare Employee Review

1.0
9 Dec 2014
Recommend
CEO approval
Business outlook

Pros

Travel, somewhat good money if payroll didn't mess up so much

Cons

Horrible company values and leadership. AMN who is part of MedTravelers needs a lesson in customer relations and how to properly do payroll. Many, MANY of my fellow colleagues have complained about AMN and their payroll system. I even know of someone who was told to "use a calculator" when payroll messed up their time card via a "keying error." In the end she ended up owing AMN over $4,000 due to their mistakes (mind you this was from an assignment she had finished almost 8 months ago). The way they treated her and how they went about discussing this with her was not professional at all. This is one of many cons about working here. When you do have a customer support issue (like you will) get ready to be on hold for an hour or two. This is a corporation and their main concern is about the bottom dollar.

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AMN Healthcare Response
11y
I am very sorry to hear about your experience. Med Travelers truly values our travelers and we strive to provide a positive and customer service-focused experience across every aspect of your assignment, including payroll. I would like to discuss your experience in more detail so that I can resolve it and ensure future clinicians do not have similar issues. I hope you will please contact me directly at David.Schmiesing@medtravelers.com or (469) 524-1506 x 5529. -David Schmiesing, Division Vice Present, Med Travelers

Explore other reviews about AMN Healthcare

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

My experience with AMN’s hiring and onboarding process has been truly best-in-class. Every interaction—from Talent Acquisition to leadership—was professional, thoughtful, responsive, and genuinely human. Communication was clear and timely, expectations were well managed, and I felt respected throughout the entire process. What stood out most was the people-centered culture. AMN doesn’t just talk about values—you can feel them in how they engage with candidates and new team members. The onboarding experience has been equally impressive: organized, welcoming, and intentional. I’m excited to be part of an organization that leads with both excellence and heart.

Cons

None that I have encountered yet.

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AMN Healthcare Response
19h
Thank you for taking the time to leave a review with us, we are so happy to hear about your positive experience with AMN Healthcare! Please reach out if you ever want to discuss your experience further, drew.trustwell@amnhealthcare.com. Drew Trustwell, Human Resources, AMN Healthcare
5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

AMN Healthcare is a company with a clear purpose and a strong emphasis on people, development, and collaboration. There’s a genuine effort to create an inclusive and supportive culture, and you’ll find a lot of passionate individuals who care about the work and the impact it has on healthcare communities. Strong mission and purpose — Work feels meaningful, especially knowing it contributes to healthcare outcomes Investment in development — Opportunities for learning, mentorship, and career growth are visible and encouraged Collaborative culture — Many teams are supportive and willing to partner across functions AMN Healthcare is a strong place to grow your career if you value purpose-driven work and development opportunities. The biggest opportunity lies in simplifying how work gets done and ensuring consistent experiences across teams.

Cons

That said, like many large and evolving organizations, there can be challenges around alignment, prioritization, and navigating complexity across teams. The experience can vary significantly depending on your role, leader, and part of the business. Organizational complexity — Navigating systems, processes, and cross-functional work can sometimes feel heavy or unclear Inconsistent experiences across teams — Culture and execution can vary depending on leadership and business unit

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AMN Healthcare Response
1mo
Thank you so much for taking the time to leave us a review, we are happy to hear about your positive experience while working with us. If you would like to discuss your feedback regarding organizational alignment, please feel free to contact me at drew.trustwell@amnhealthcare.com and share your thoughts on how we can improve. Drew Trustwell, Human Resources, AMN Healthcare
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