Front Desk Agent - Front Desk Agent AKA Employee Review

Culture and team are excellent as well as the support

none to mention no company is perfect

Compensation is good comparing to the surrounding hotels.

Management lack of professionalism is something I have never seen in my 10+ years professional carrer. In AKA Brickell you will see Executive members spending their time every other day gossiping with other employees in the cafeteria. They basically expect you to be part of their “cool kids club” (or at least try to be) if you are not showing interest on their activities, talks or happy hours then they will make sure you don’t last. Although this is not a big corporate hotel like a Hilton,Marriott management leaves no space for individuality. The problem with that it’s that they don’t have any type of official SOPs meaning the way things are supposed to be done just depend on what upper management feels like that specific day. They will change procedures every other week and hold you accountable like if you were supposed to know it before hand.