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AIT Worldwide Logistics

Engaged employer

Great co-workers, but low wages, high stress, and very long hours - Customer Service AIT Worldwide Logistics Employee Review

1.0
5 Feb 2019
Recommend
CEO approval
Business outlook

Pros

Desk level co-workers are great, you really start to feel like family. Challenging work, no 2 days are the same. Nice fundraisers.

Cons

Where to start. Expect little to no raises for YEARS at a time. Quarterly Bonuses are extremely subjective and not enough to offset the low wages. Extremely long hours, poor PTO structure, literally ZERO work-life balance. You absolutely will work a normal schedule on Christmas Eve, etc. "Too many cheifs and not enough Indians" and a Boys Club workplace - every man seems to be a Director or VP of something. Doesn't promote women (just view their leadership team, one female, and it's been like that for 20 years). Managers and Sales reps do not, I repeat, DO NOT have your back on anything yet micromanage everything. The customers treat you like a whipping boy and have meltdowns and it's all your fault and "why didn't you do x-y-z to pacify them." Favoritism runs rampant.

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AIT Worldwide Logistics Response
7y
Thanks for your post. We're disappointed to read about your displeased feelings. We do agree with you on one thing - our people is what makes AIT a great workplace! As a former teammate, it sounds perhaps the picture you painted isn't what we see today across AIT though. We have a cadence of annual performance conversations with eligibility for raises, a profit-sharing program across the organization and a market-competitive time off policy. We are proud that over 30% of all our management team are made up by females across the globe! Having diversity throughout the organization and in our management ranks is always a goal we are striving to maintain. Thank you for the feedback and best of luck in your future endeavors.

Explore other reviews about AIT Worldwide Logistics

5.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great work/life balance. A cohesive, family-like office atmosphere. Very reasonable management/owners. Room for advancement and good benefits.

Cons

None that I can think of

2
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AIT Worldwide Logistics Response
1w
We’re so glad to hear you’ve had such a positive experience at AIT! We appreciate your feedback and are happy to have you as part of the team.
1.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Not much can be said when its comes to Pros, I guess they have pizza parties every couple months.

Cons

In the Home Delivery Department, one of the supervisors really likes asks racially motivated questions, meanwhile discounting any issues you bring up to her, While the other one, likes to spread rumors and ostracizes employees she doesn't deem fit. Their manager and director aren't much better. They act friendly when everything is going well, but the moment you bring up concerns about workload, responsibilities, or compensation, you're pulled into a meeting and made to feel like you're the problem. It does not matter if you out perform your co-workers. Not to mention the director has zero clue what goes on. The biggest issue is that management protects its own. If they don't like you, or if you raise concerns about a supervisor or long-term employee, they'll find a way to paint you as the villain. It creates an environment where people are afraid to speak up because they know there's a good chance nothing will be done, and they could end up facing retaliation for trying. *FYI, I am speaking strictly about the "Customer Experience" department*

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AIT Worldwide Logistics Response
1w
We’re disappointed to read that this was your experience. A respectful and professional workplace is the standard we expect across every team, and concerns related to conduct, fairness or retaliation are taken seriously. While we can’t address individual situations in a public forum, we do want employees and former employees to know there are channels available to raise concerns so they can be reviewed appropriately. We value feedback, even when it highlights areas where we may need to improve, and we wish you the best going forward.
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