Fast paced, busy work with 1000 different things to learn - Virtual Support Specialist ADT Employee Review

3.0
10 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Remote, ok pay, 7 weeks of training, managers are friendly and there is usually always someone there to help.

Cons

They keep you busy all the time taking back to back cases with 3 minutes in-between, no time for anything else but make outbound calls. They have promotions and shift changes but you have to meet crazy metrics that are for the most part of your control. They make you learn 100 different things such as motion sensors, smoke alarms, cameras, smart hubs, garage controllers, smart door locks, routers, you name it, you support it.

Explore other reviews about ADT

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

None other than a paycheck

Cons

Dominate you and push you even though it is hot and you are working hard, they will complain and yell at you about their crummy inventory system or people complain. They do not care if you are injured. Tell them and lose your job. The lady in charge is psychotic at best. Called me months after I didnt work there asking ridiculous questions and demanding answers. She's a short minority female that hates men apparently. Hates everyone and everything from what I saw. There's no peace at this job. If you keep it 3 months, you're an extremely hard worker.

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