Flexible and Fair if you can handle the grind - Sales Associate ADT Employee Review

5.0
26 Oct 2024
Recommend
CEO approval
Business outlook

Pros

This is an uncapped all-commission job. You may pull in about 60k your first year if you have no sales experience. It will grow over time. Schedule flexibility is good. If you need personal time for a lunch or Dr. appointment, it's easy to block it off and take it. You get paid on the number of installed sales you make in a month, so once you get the hang of it you get paid well. Need more money? Talk to more people and create more opportunities. More opportunities, means more sales, means more money. You have to treat this business like you would your own business. The company rewards and celebrates you for exceeding your goals, and the goals are not unreasonable. ADT works hard to give as much training and in-person mentoring as possible to make you great.

Cons

The biggest challenge is: you have to accept and embrace the daily grind. Before you become a well-paid top producer, you have to become an average producer. Before you become an average producer, you'll have to work hard to learn the ropes. Yes you have to do cold calls on the phone and in person. Yes you have to be rejected. That's the game. Get in networking groups as fast as you can. If you clam up when conversations get tense--as they sometimes do when talking about pricing--then this will be a hard and maybe an impossible job for you. Your weekly pay will not be stable like a salary job. You have to expect you'll have a week here and there with no sales and no $$. You plan for this by always having a surplus, so don't spend all your kick a** paychecks, keep some in the bank for a few weeks you don't expect. Again, treat this job as if it were your own. Some weeks you get paid well, other weeks, you may have to tighten your belt.

Explore other reviews about ADT

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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