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      ADT

      Engaged employer

      ADT reviews

      Would not recommend! - Customer Service Representative ADT Employee Review

      2.0
      18 Jan 2018
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Business/causal dress code is the only pro I can think of.

      Cons

      Way to much focus on metrics to the point that it causes many employees to become overwhelmed. Also, many employees aren't doing what's best for customers because of unreasonable expectations by management to meet "the numbers." Some managers turn a blind eye to how they meet the numbers so long as they're met.

      avatar
      ADT Response
      8y
      Thank you for writing your review. Our ADT employees are very valuable to us, and we're always looking to make improvements as a company and as an employer. To help ensure personal and professional success, we do recommend open communication with your direct manager.

      Explore other reviews about ADT

      5.0
      24 Mar 2026
      Sales & training manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance People Trust

      Cons

      Mid pay Highly agile company can create lots of necessary changes

      5.0
      18 Jun 2026
      Patrol manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

      Cons

      Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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