ADP is great...but Lifion/Lyric is not - Implementation Consultant ADP Employee Review

3.0
11 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Career opportunities, freedom to move about the company and learn new skills in different roles. Fair pay, raises, incentive bonuses etc. Benefits are good, HSA and FSA available, 401k.

Cons

The new Lyric HCM platform (formerly known as Lifion) has made more people leave in five years than I've seen combined in almost the last 20 years. All of the people who told us how it's going to be the next great thing have all dropped like flies the last 5 years too. Not even the ones who helped to get this off the ground during its infancy could tolerate the stress of staying around to see it come to fruition. The amount of turnover here in unlike anything I've ever seen.While SBS and Major accounts are imperfect, they are a utopia compared to working with this system and the leaders who have since taken over. ADP as a whole is a great company but stay away from here if you at all value your mental health.

avatar
ADP Response
1y
Thank you for sharing your insights and review with us on Glassdoor.

Explore other reviews about ADP

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

benefits were great and scenary

Cons

no cons during my time there

avatar
ADP Response
1w
We are glad that you enjoyed your time at ADP and appreciate the positive feedback you have shared about your experience.
2.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

See reviews by: Helpful|Rating|Date|All