Wow not sure where to begin with this thesis.
Leadership is a mean girls club all the way to the GM and back down to line managers. Way too many unnecessary layers of management.
Below market wages which cause monthly turnover from every department. Even before covid people left after 6 to 12 months.
Irate clients are allowed to disrespect you ADP does not care what they say as long as they are making money.
You are a call center operator.
Promotions can be totally random and usually based on favoritism and not skill.
If you are not on leaderships good side your career will be stifled, forever, regardless of your performance.
Men are treated way better than women.
Bonuses and raises are also heavily based on favoritism and not on actual performance.
So if you decide to work here make sure management as a whole likes you or you will be screwed indefinitely.
Kpis are impossible to keep up with and change frequently with poor communication.
If you question anything you will be on the naughty list and the mean girls club will ensure you know it!