Going downhill FAST - Client Service Associate ADP Employee Review

1.0
21 Jun 2018
Recommend
CEO approval
Business outlook

Pros

Great coworkers and energy. Lovely grounds and location.

Cons

Higher level management is ruining the office. Laying off top performers with cop excuses. Empty promises of promotions and career advancement. The job itself is awful and you get yelled at by clients frequently. The only thing that keeps people around is the benefits. Cafeteria has a fruit fly infestation.

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ADP Response
7y
Thank you for sharing your viewpoint of the ADP Orlando office culture as well as the Client Service role. We will share your feedback with our HR leaders and if you have anything additional to add, please contact us at apd._talent_community@adp.com - thank you.

Explore other reviews about ADP

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

benefits were great and scenary

Cons

no cons during my time there

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ADP Response
1w
We are glad that you enjoyed your time at ADP and appreciate the positive feedback you have shared about your experience.
2.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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