Ok Pay but That’s It - Anonymous employee ACE Cash Express Employee Review

1.0
3 Jan 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good pay that’ll work depending on what you need

Cons

They really don’t value you as a human being, just a number or vessel to hit their metrics. They really don’t want you to have a life outside of ACE- and don’t expect help when you start work. They will push you through training and you’ll find yourself traveling to and running a different store everyday (with no transportation assistance) and drowning by yourself before you know it. On bad days you can have up to 15-20 people waiting on you with a 30 min wait to get one person’s check approved. There will be more criticism than attempts to help you get better. There is no “calling out” or leaving early, as you are solely responsible for your location that day. There are no lunch breaks either and because it’s just you in the store locked in the cage, there’s no leaving to get food.

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ACE Cash Express Response
11mo
We appreciate you sharing your experience. Our goal is to provide a fair and supportive workplace for all employees, and we take feedback like this seriously. We are always working to improve our policies and practices. We value the time and effort of our employees and wish you the best in your future endeavors.

Explore other reviews about ACE Cash Express

5.0
4 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Great pay for a part time or full time job

Cons

Not the mouse hours depending on location

1.0
8 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Getting alone time when clients weren't in store.

Cons

Calls to customers who really didnt care. 11 hour shifts with no lunches or breaks. No coverage. Worked alone, even when busy. Had to travel to get any hours. Ridiculous expectations for sales and direct deposits. Benefits arent nearly as good as any other financial institution. They did not care about the safety of their employees. Required to make it into work durning blizzards with black ice if you were helping cover in a different town. Pay was horrible! Constantly on pay freezes. Could make more at McDonald's! Financial institutions and banks will pay $7-9 more an hour! This company did not feel like it actually cared about you. And in the multiple years I worked there. It got worse and worse! This job also is high stress. So much fraud. And its on you if you cash the bad check. But its also on you when you decline bad checks. You cant win! And there is no room to move up.

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ACE Cash Express Response
10mo
Thank you for your review. We're very sorry you did not have a positive experience with ACE Cash Express. We are always looking for ways to help our employees succeed in their careers and feedback from our team members can help us improve their path to success. Thank you for the time you spent contributing to our team's success, and we wish you all the best in your next career path.
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