5.0
6 Jan 2023
Former employee
Recommend
CEO approval
Business outlook
Pros
in-depth training both online and onsite team leaders check in with staff regularly, with tailored targets and personal goals flexible and patient with personal life and work balance Provide above industry standard in both pay and provided equipment
Cons
More downtime between calls- currently (as of leaving) staff had a target of 10 sec between ending and a new call coming in, leaving little time to fill mandatory complaint forms, paperwork and updating customer profiles. There are no severe penalties for not meeting this, instead it is worked on in 1 on 1s and can later intact bonuses.