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AAA The Auto Club Group

Engaged employer

Company does not value employees - Customer Service Representative AAA The Auto Club Group Employee Review

3.0
30 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Decent work from home opportunity with benefits.

Cons

Company does not value employees or offer work-life balance. After working night shift with the company for 3+ years, I needed to get off night shift due to personal issues. There were bids open for the schedule I was requesting but I was not allowed to change schedules.

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AAA The Auto Club Group Response
1y
Thank you for taking the time to write a thoughtful review. We genuinely appreciate your feedback. If you'd like to provide any additional information, please feel free to email us at TalentAcquisition@acg.aaa.com.

Explore other reviews about AAA The Auto Club Group

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and benefits, rewarding career.

Cons

hours are long and goals can be demanding.

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AAA The Auto Club Group Response
6d
Thank you for taking the time to provide us with a review. We are happy to hear you’ve enjoyed your experience as an ACG employee! We truly appreciate your feedback as a current employee.
1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

It’s close to my home. 401K match.

Cons

Low pay for what you are expected to accomplish on a daily basis. Pennsylvania AAA branches act as a messenger service for the DMV. Benefit cost is ridiculous. Training to be able to do what you expected to do is EXTENSIVE. We just had an awesome associate quit after only a few months. She started a career paying twice as much. A female heavy staff. I won’t elaborate. They reward you with food. I can assure you that no associate in my branch who benefits from cake, pizza and donuts. Tipping the scales with that assortment.

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