Compensation: pay & benefits are laughable for what I do daily. We make no commission at all if we don't hit a minimum that's set by CA executives for us in rural New England - so of course, only the bigger city offices in our area can possibly make that goal consistently.
Professional Development: The same already well-traveled people are repeatedly offered perks/trips while those with less firsthand travel experience are left to man the office when they would benefit more from the travel opportunities. AAA offers scholarships towards a Bachelor's degree, but won't provide the required documentation to verify that you qualify, so you can't actually take advantage of this supposed benefit. They don't compensate accordingly for increasing your professional credentials, continuing education, earning certifications, etc. They think the occasional office lunch will make us feel appreciated when we're overworked & underpaid.
Systems & Restrictions: We're required to book only preferred vendors, even when better alternatives exist for the client's needs. The systems & booking engines we're required to use are constantly glitching. Accomplishing anything can become an onerous task of jumping through hoops, finding workarounds, waiting on hold for someone to help resolve issues, etc. Policies are not consistent across offices.
