AAA New England - Customer Service Associate AAA Northeast Employee Review

3.0
9 Apr 2024
Recommend
CEO approval
Business outlook

Pros

A lot of health benefits

Cons

Only care about call time. Not at all concerned with employees mental well being at job. Encourages employees to lie to members for satisfaction. Does not have empathy for employees. Pay is not competitive.work force is annoying. Always has issues with work software but takes no company responsibility.

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AAA Northeast Response
2y
Thank you for your feedback. We are sorry to hear about your concerns regarding call time and employee well-being. We take all feedback seriously and are continuously working to improve our processes and support for our employees. If you have additional questions or concerns, please reach out to humanresources@aaanortheast.com.

Explore other reviews about AAA Northeast

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work culture and awesome benefits! Best employee focused organization!! Authentic and humble CEO!!!

Cons

None that comes to mind.

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

• I loved how informative the meeting was • loved the questions at the end as well and I enjoyed how everyone cares about the employees

Cons

None at the moment, town hall meeting was great

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