AAA CSR P/T - Customer Service Representative (CSR) AAA Northeast Employee Review

4.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible, decent pay, incentives, remote, tech support

Cons

Call ratings, pressure to produce numbers, call volume, nasty customers, too many scripts to recite

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AAA Northeast Response
1mo
Thank you for sharing your experience and for highlighting the flexibility, support, and benefits you valued during your time with AAA Northeast. If you’d like to share additional insights, we welcome you to contact our HR team at humanresources@aaanortheast.com.

Explore other reviews about AAA Northeast

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

AAA provides strong opportunities for professional growth, and management is generally supportive of employee development. The team culture is collaborative, and colleagues are willing to help each other succeed.

Cons

The life insurance division is in a growth phase, which can create frequent changes.

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AAA Northeast Response
2d
Thank you for your thoughtful feedback! We appreciate your flexibility as we continue to grow and refine the club to better support both our team and members.
5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

After working 25 years in retail it has been a breath of fresh air to work for a company that truly cares about its employees (at every level). -a true work life balance -amazing benifits (the cost of which have not gone up) -a company that encourages volunteer time (during the week, and pays you to do it)

Cons

-after 3 years I still don’t have ANY cons to working for AAA Northeast.

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AAA Northeast Response
1d
Thank you for sharing such a positive experience and for your many years in the workforce. We’re proud to offer strong benefits, work-life balance, and opportunities to give back to the community, and it’s wonderful to see those efforts reflected in your experience. We appreciate all that you do and are grateful to have you on the team!
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