Smart, kind people trapped in a disorganized infrastructure built on burnout - Anonymous Employee 829 Studios Employee Review

- Structure of the company is disorganized - Employees are unclear of where their roles start and end, with managers, account managers, and operators all doing much of the same things but not making the same money. - Salaries are below market rates and the average percentage of raises is pretty much a cost of living increase. - There is no method or structure to how things are done, leaving everyone scrambling, realizing they've either wasted time doing too much or haven't done enough, and panicking. - Extreme disconnect between the sales process and the client work. Client expectations are set very high and they are given big promises that aren't conveyed to the teams working for them, which inevitably sets everyone up for failure and puts teams at a position of trying to convince clients not to bail. - Sales team keeps trying to bring in new clients without respect for the resources available, leaving teams juggling way too many accounts and not being able to give them proper attention - Employees are overburdened and regularly express overwhelm and burnout, some suffering to the point of mental and physical illness - General sense that nobody feels like they have a grasp on what they're supposed to do but everyone is also afraid to say anything. - Employee turnover is high