Terrible pay and high turnover in the sales team - Account Manager 1Password Employee Review

2.0
7 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Great benefits and work/life balance. Solid product albeit not enterprise software, the offering is geared towards smaller businesses and consumers. Good company culture, very inclusive. Extra statutory holidays. People seem to genuinely be happy to work there except in sales (net new and existing clients).

Cons

If you are considering a sales job in this organization (whether working with net new clients or existing ones) I think you'll find this helpful. The first thing to note is that the management team in sales is rather junior. You will find managers who never sold a thing prior to working in sales at 1Password. However the most significant downside in sales at 1Password is that the pay is terrible. TE-RRI-BLE. Base salaries are upwards of 30% lower than in other software companies, including start-ups with less money. That wouldn't be too bad if they had a good comp plan; but they don't. Their comp plan is convoluted and ill-conceived. It's not straight commission like the vast majority of sales organizations; you only get paid once you hit a certain percentage of target and the amounts you get paid are arbitrarily determined. The targets are also extremely high. A quarterly target at 1Password is the equivalent of almost a yearly target at other software companies of similar size. As a result, a significant number of sales people have left within the 1st year of being there and some others don't last 2 years. The last thing to note is that often times promotions are given without an interview process. Team leads and sometimes managers are picked by their bosses based on... who knows. Certainly not experience in software sales.

Explore other reviews about 1Password

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Awesome founders when they were involved in the day-to-day - Great benefits

Cons

- Lost a lot of what made this place special during the scale up from 100-1000 employees - Hired a ton of outside leadership which ultimately resulted in a culture shift and many of the people who worked there the longest leaving

1
avatar
1Password Response
1mo
Hi there, Thank you for taking the time to share your experience and feedback about our culture. Take care, – The People Team
3.0
7 Mar 2026
Recommend
CEO approval
Business outlook

Pros

* Flexible working arrangements and quite a bit of autonomy. * A genuinely supportive manager and a collaborative, positive team environment. * Competitive pay for the role and responsibilities.

Cons

In recent years the company has shifted in a direction that feels very different from the organisation I originally joined. * There is a strong emphasis on a “high performance culture”, but there is limited structure or support in place to help employees develop the skills needed to meet those expectations. * Career progression and compensation increases can feel closely tied to visibility rather than the quality or impact of the work itself. * The company is moving away from its fully remote approach. In-person events that were once optional are now mandatory, even for teams that may not directly benefit from them. The locations chosen do not always appear to consider the needs or circumstances of a globally distributed workforce, and employees are now required to go through formal accommodation processes simply to avoid international travel due to health or safety concerns.

12
avatar
1Password Response
3mo
Hi there, Thank you for taking the time to share your experience. We're glad to hear about the aspects you're finding supportive, and we appreciate your feedback as we continue to evolve our culture and support our team members. If you'd like to chat further, please know we're always open to hearing more. – The People Team
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