A Great Place to Work - IT Technician 1-Fix Employee Review

A small but mighty team of personable technicians committed to providing top-tier IT support remotely and onsite with minimal jargon. Great focus on mental health and social events to boost wellness and morale with flexible working arrangements in the office and from home (including leave given for unforeseen circumstances). Strong company perks include healthcare and death-in-service plans. A new incentives system has been introduced in 2024, offering staff a kickback on all project work accepted by clients.

The salary seems below average for the sector but meets or exceeds the living wage. Documentation is not always kept up-to-date or easy to find in some areas. Plans are being put in place to address this, but they will take time to implement.

Productive team that works well together. Excellent company values, that every team member follows in their every day working. Brilliant staff wellbeing program, that has varied resources to suit many different life stages. Central and well managed office, with hybrid working options. Inclusive and adaptable work environment. Very supportive of professional development and upskilling for the whole team. Competitive salaries. Management team with shared goals and aspirations, who holistically support their staff to create a positive work/ life balance.

It's a small team so changes can impact everyone, and you have to be prepared to adapt to needs quickly.