Earthbound Trading Reviews

3.0

43% would recommend to a friend

(485 total reviews)

Suzana Gordon

42% approve of CEO

32% positive business outlook

Earthbound Trading has an employee rating of 3.0 out of 5 stars, based on 485 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Earthbound Trading employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

485 reviews
5.0
24 Aug 2016

Only Pros, No Cons- I would work here over and over again

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Not once have I ever had a feeling of not wanting to be at work. I look forward to seeing my co-workers. If there is something that someone is not happy about when it comes to their job, the Director of HR, the VP's, the president, and even the owner want to know so they can evaluate and make any necessary changes. I can tell they genuinely care about the happiness of the employees. 50% discount is a plus

Cons

They're only cons if you look at it as a con. EB is a growing business, there are growing pains. With the management, the growing pains, are really a way to look from within the company to see what can be altered to a way that makes everyone happy.

2.0
27 Jun 2016
Recommend
CEO approval
Business outlook

Pros

Earthbound offers an environment that makes it easy to want to help customers and get the store looking its best. The products it offers are fun and interesting, and employees are given a 50% (!) discount on most merchandise. I worked for an excellent manager and a good team, even though this followed turmoil after the store's former manager and and later assistant manager walked out the job, leaving a disheveled team and plummeting sales numbers. Once staffing and management stabilized, the experience for employees and customers alike improved greatly.

Cons

The corporation itself often displays little to no regard for its employees. As a keyholder, I made an abysmal $7.50/hour, whereas sales associates make minimum wage. Sales bonuses apply if you meet or exceed your monthly sales goal, but at only 1% of your sales, it doesn't amount to much. Earthbound seems to want to attract and count on their workforce being part-time high school or college students. Even as a manager, it is close to impossible to make a living wage at Earthbound. The particular store I worked in faced considerable turmoil because of the walk-outs of its previous manager and later assistant manager. The assistant manager had been placed in an impossible situation following the manager's walkout and blamed by the company for falling sales in the post-holiday lag, which was normal and expected as a retail chain. Once the new manager had been selected and hired, the assistant manager himself walked out. Particular season changes can be more taxing than others. In the summer, larger merchandise shipments often mean drastic changes in the layout of the store and merchandising schemes. This itself is normal and a natural part of working retail, but when many changes have to be made by usually only two employees during regular hours of operation, the job becomes full of pressure and anxiety. In my particular case, our team included one individual whose extreme emotional instability was so severe that nobody could work with her, and I was most often paired with her because I was supposedly more stable and could handle her more. As she felt pressured and overwhelmed by the job and its demands, my job soon began to include primarily managing her intense emotions and inability to stay focused on the job. Her behaviors were never directly addressed by management, just "managed" and "contained" at the expense of my nerves. It's a retail job, thus evenings and weekends are mandatory, including for management.

2.0
8 Jan 2024

At own risk.

Recommend
CEO approval
Business outlook

Pros

The customer base is pretty cool and some of the facts and histories about the products carried are neat

Cons

Upper management (home office) is negligent. Heard "figure it out" a lot when shipped too much product for our location that we knew wouldn't sell but couldn't ship to another store. The store was very literally falling apart and nothing was done about it the entire time I worked there. They allowed us to go through holiday season with one working credit card reader. The kinds of people they uplift are toxic. Managers can be written up and terminated with very little effort but a miserable employee has to mess up a LOT before anything is done. They make sure you know how replaceable you are.

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Earthbound Trading Response
2y
We are sorry to hear about your experience with EB. If you have any further comments or concerns feel free to reach out to our HR department.
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Glassdoor has 493 Earthbound Trading reviews submitted anonymously by Earthbound Trading employees. Read employee reviews and ratings on Glassdoor to decide if Earthbound Trading is right for you.